Shipping policy

Shipping Policy – Lisa's Trinkets

Last updated: June 2026

Thank you for shopping with Lisa's Trinkets. We are based on the Isle of Wight, United Kingdom, and are committed to getting your order to you as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification once your order has been dispatched.

During busy periods, processing times may be slightly longer.

UK Shipping

We currently ship throughout the United Kingdom using trusted postal and courier services, including Royal Mail where available.

Estimated delivery times:

Delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Any free shipping promotions will be clearly displayed on our website.

Isle of Wight Deliveries

As we are located on the Isle of Wight, local deliveries may arrive sooner than the estimated UK delivery times.

International Shipping

We currently ship to selected international destinations.

International delivery times vary by country and customs processing requirements. Customers are responsible for any import duties, taxes, or customs fees that may apply in their country.

If your country is not available at checkout, please contact us before placing an order.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Incorrect Addresses

Please ensure your shipping address is correct before completing your order.

Lisa's Trinkets cannot be held responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• Photographs of any damaged items or packaging
• A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Returns and Exchanges

For information about returns, refunds, and exchanges, please refer to our Returns Policy.

Shipping Delays

Occasionally, delays may occur due to factors outside our control, including severe weather, transport disruptions, postal strikes, customs processing, or high seasonal demand. We appreciate your patience in these circumstances.